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Common questions

Locksmith FAQ

What people ask before they call, answered plainly.

Insured & owner-operated 24/7 — nights, weekends, holidays Upfront pricing by phone
General

General

How fast can you get to me in Coeur d'Alene?
We guarantee arrival in 20 minutes or less anywhere in North Idaho. If we're late, your service is automatically discounted. Our technicians are stationed throughout Kootenai County — there's always someone close.
Are you available 24 hours a day, 7 days a week?
Yes — 365 days a year, including all holidays. We staff full teams overnight and on weekends. No after-hours surcharge. A 3am call costs the same flat rate as a noon call.
Are your locksmiths licensed and insured?
Every technician is fully insured, bonded, and background-checked, covered by $1M liability insurance. We never use unlicensed subcontractors.
How do you price your services?
We quote upfront, in writing, before any work begins. The price we quote is the price you pay — no travel fees, no service-call surcharges, no parts surprises. If scope changes, we tell you first.
What areas do you serve?
All of the North Idaho — Coeur d'Alene, Post Falls, Hayden, Rathdrum, Dalton Gardens, Hayden Lake, Spirit Lake, Athol and the surrounding Kootenai County communities. See our Service Area page.
Do you offer free estimates?
Yes. For non-emergency work we provide a free on-site estimate with no obligation. For emergency lockouts, we quote by phone before dispatching.
Lockouts

Lockouts

What should I do if I'm locked out right now?
Call us at (208) 445-9032. While you wait, check all other entry points. Do not try to force the door — you'll damage the frame and increase repair costs.
Can you open a lock without damaging it?
In almost every case, yes. We pick most residential locks in under two minutes with zero damage. Drilling is a last resort we use only when picking fails. We always attempt non-destructive entry first.
Will you break my lock during a lockout?
We do not break locks unless there is absolutely no alternative. If destructive entry is ever necessary, we'll tell you before we do it and explain why.
I locked my keys in my car. What do you need from me?
Just your location and the make/model/year of your vehicle. We document the job with photos as part of our standard process.
What if I'm locked out and it's a rental property?
Call your landlord or property manager (legally required to help), or call us directly. We'll get you in fast without waiting for your landlord.
Residential

Residential

What is rekeying vs. replacing a lock?
Rekeying changes the internal pins so old keys no longer work — the hardware stays. Replacing means a whole new lock. Rekeying costs $25–$50 per lock and takes 10 minutes. Choose rekeying when the lock is in good condition.
How much does it cost to rekey my house?
Typically $25–$50 per lock plus a one-time service fee. Most homes have 2–4 locks. We also do same-key service so all locks use one key.
Can you make all my doors use the same key?
Yes — called key consolidation. We rekey all locks to one key. Same cost as a standard rekeying job, and incredibly convenient.
I just moved in. Should I change my locks?
Always rekey when you move in. You have no idea how many copies of the previous key exist. It's the single highest-impact security upgrade you can do.
What is a Grade-1 deadbolt?
ANSI Grade-1 is the highest residential security rating — these bolts withstand 250,000+ cycles and 10 kick-in attempts. Most homes ship with Grade-2 or Grade-3 hardware. We recommend Grade-1 on all exterior doors.
Smart Locks

Smart Locks

Which smart lock brands do you install?
All major brands: August, Schlage, Yale, Kwikset, Ultraloq, Wyze, Level, Ring, and Nest. Bluetooth, Wi-Fi, Z-Wave, Zigbee, and Matter. If you bought it, we install it.
Can you install a smart lock on my existing door?
In most cases, yes. Smart locks replace standard deadbolts and need a standard ANSI 2-1/8" bore. We handle any door prep needed.
My smart lock isn't working — can you fix it?
Yes. We troubleshoot dead batteries, failed connections, stripped gearboxes, misaligned bolts, and app pairing issues. Most repairs take under 30 minutes on-site.
Can I still use a physical key with a smart lock?
Most smart locks include a key cylinder backup. We always program both during installation so you have a fail-safe if the app goes down.
Car Keys

Car Keys

Can you make a car key without the original?
Yes. We cut and program from scratch using your VIN. You need proof of ownership (registration or title) and a valid ID.
How much does car key replacement cost?
Transponder keys: $75–$150. Smart/push-start keys: $150–$300. Luxury brands: $200–$400. We charge 40–60% less than dealerships. See our Car Keys page for details.
Can you program a Tesla key?
Yes — key cards for Model 3, Model Y, Model S, and Model X. You'll need your Tesla account credentials and vehicle PIN during programming.
My key fob stopped working. Do I need a new one?
80% of fob issues are a dead battery — a $3 fix. If a new battery doesn't work, we diagnose before recommending any replacement.
Will you come to where my car is stranded?
Yes — we come to you. Home, work, parking lot — 24/7 across the entire North Idaho. No towing required.
Commercial

Commercial

What commercial services do you offer?
Master key systems, access control (key card, fob, biometric), electric strikes, magnetic locks, panic bars, high-security lock upgrades, and emergency commercial lockouts.
How does a master key system work?
A hierarchical key structure where a master key opens all locks while individual keys only open specific doors. We design and install complete systems.
Can you install access control for my office?
Yes — standalone keypads, card readers, fob systems, and full networked access control. We work with HID, Schlage, Allegion, and Lenel.
What is an electric strike?
A motorized strike plate that releases remotely — triggered by buzzer, keypad, or access control. Allows remote door release without a key. Common in offices and apartment lobbies.

Locked out, or lost your only key?

Calling is fastest — we answer around the clock, quote on the phone, and drive to you.

Hours — 24/7, every day Base — Mobile only, Coeur d'Alene, ID Email — coeurdalenelocksmithing@gmail.com
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